Customer service is of utmost importance to us. If you have any questions or concerns about your order, please inquire here.
Your order was mindfully packaged using eco-friendly materials in our ongoing effort to support sustainablity.
Our standard shipping is 3-5 business days. We do not guarantee that time frame. If you need something in a hurry, do not hesitate to contact us and we will do anything we can to help you get your order!
Our Return Policy
Original sales receipt must accompany returns.
We accept returns for exchange or refund 30 calendar days after delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in “new, unaltered and unused condition”. Definition of new, unaltered and unused condition is:
- without showing signs of wear or damage in any way
- within 30 calendar days of the delivery date
- must not be a special order or a custom order
- unless noted that it cannot be returned or has a different return policy time period other than that 30 days noted in that item’s particular item description.
Damaged or Defective Products
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or one of our vendors will qualify for store credit or a cash refund as long as not more than 30 days have passed.
Refunds are contingent upon inspection of item(s) once we receive it.
There is a 15% restocking fee for returned items that are not being exchanged and are not damaged. Again you MUST contact us within 30 days if you intend to return ANY item back to our store. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.